For used equipment, we use private party transport, that means we don’t ship via semi or otherwise known as LTL… The reason why is semi transport is really rough on out of box used and refurbished fitness equipment.We avoid that by hiring private individuals to bring the machine to you, because of that, it takes a little bit longer to find a person to do this at a good rate, but we have over a 90% success rate, in finding such a carrier. And almost 100% satisfaction in delivery condition
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Freight Shipping
Freight Shipping Defined: If you are Beyond 40 miles from Downers Grove IL, the below applies to you.
A)The fitness machine if used will ship fully assembled.
B) The two options we utilize for this is a)LTL (Less than or b)private carrier via Uship.com.
a) LTL via semi freight company, it will ship and be delivered CURBSIDE on a pallet at your residence, it is NOT brought in your home. Please have people there on site to help you move the machine in your home, as the typical weight range of a cardio machine is 200-400 pounds.
b) Uship.com allows us to higher private transport, in this case it will not ship on a pallet and be delivered by an individual we hire through that site. Also curbside delivery, please have people there on site to help you move the machine in your home, as the typical weight range of a cardio machine is 200-400 pounds..
Allow 1-3 Weeks for the hiring and arranging of transport, the product will leave the warehouse in about that timeframe.
Contact Sales With Any Other Questions 888-275-1112
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Warranty: 15 Days From Receipt (Delivery)
"15 Day Guarantee" means Fitness Parts Repair LLC DBA as Hydra Fitness Exchange is liable for any repairs or service (Including parts and labor) after the machine is received by you at our warehouse or after the delivery date. For cost efficiency, we reserve the right to use used parts in the event we need to repair your machine up to the standard/condition that lead you to the original purchase. If the item cannot be repaired or repaired at a reasonable cost we reserve the right to offer you a "like" product exchange. A "like" machine will be a machine similar in quality and price. If you decide to return the machine, for any reason, you will receive a full refund on the product, LESS ANY AND ALL LABOR EXPENSES that relate to the original delivery and the pickup of the rejected item. Under no circumstance will we "absorb" these labor expenses on a return with no exchange.
If service is required and you need help with the repair we can provide you with a Fitness Technician that can be hired for the repair, expenses paid by you the owner of the machine, not Fitness Parts Repair LLC DBA as Hydra Fitness Exchange - Technician Link - https://www.hydrafitnessexchange.com/technicians
If only parts are required, you can search our database Here.. https://www.hydrafitnessexchange.com/
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Warranty: 1 Year Parts & Labor
Upon receipt of the fitness machine you will have 100% Parts and Labor Cover through our 15 Day Guarantee. "15 Day Guarantee" means Fitness Parts Repair LLC DBA as Hydra Fitness Exchange is liable for any repairs or service (Including parts and labor) after the machine is received by you at our warehouse or after the delivery date. For cost efficiency, we reserve the right to use used parts in the event we need to repair your machine up to the standard/condition that lead you to the original purchase. If the item cannot be repaired or repaired at a reasonable cost we reserve the right to offer you a "like" product exchange. A "like" machine will be a machine similar in quality and price. If you decide to return the machine, for any reason, you will receive a full refund on the product, LESS ANY AND ALL LABOR EXPENSES that relate to the original delivery and the pickup of the rejected item. Under no circumstance will we "absorb" these labor expenses on a return with no exchange.
After 15 days and until 1 year after the date of receipt (Delivery or otherwise), parts and labor coverage continues with an $50 copay. This means, if you require service we will cover ALL Trip charges, Hourly Rates, and Part Expenses** after you pay the $50 Copay.
Why the copay? We've had customers abuse service requests in the past, calling out techs for little clicks and ticks, we absorbed Trip charge and labor expenses that equated to on average $185 per visit. The $50 copay PER service request, tells us how serious the problem is with only a fractiona financial commitment on your part..
** We reserve the right to use used parts for cost efficiency purposes
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Warranty: 2 Years Parts & Labor
Upon receipt of the fitness machine you will have 100% Parts and Labor Cover through our 15 Day Guarantee. "15 Day Guarantee" means Fitness Parts Repair LLC DBA as Hydra Fitness Exchange is liable for any repairs or service (Including parts and labor) after the machine is received by you at our warehouse or after the delivery date. For cost efficiency, we reserve the right to use used parts in the event we need to repair your machine up to the standard/condition that lead you to the original purchase. If the item cannot be repaired or repaired at a reasonable cost we reserve the right to offer you a "like" product exchange. A "like" machine will be a machine similar in quality and price. If you decide to return the machine, for any reason, you will receive a full refund on the product, LESS ANY AND ALL LABOR EXPENSES that relate to the original delivery and the pickup of the rejected item. Under no circumstance will we "absorb" these labor expenses on a return with no exchange.
After 15 days and until 2 year after the date of receipt (Delivery or otherwise), parts and labor coverage continues with an $50 copay. This means, if you require service we will cover ALL Trip charges, Hourly Rates, and Part Expenses** after you pay the $50 Copay.
Why the copay? We've had customers abuse service requests in the past, calling out techs for little clicks and ticks, we absorbed Trip charge and labor expenses that equated to on average $185 per visit. The $50 copay PER service request, tells us how serious the problem is with only a fractiona financial commitment on your part..
** We reserve the right to use used parts for cost efficiency purposes
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