Shopping cart Cart (0) $0.00

WARRANTY / RETURN POLICY / EXCHANGE POLICY

Return Policy

We offer full product returns. No Questions Asked.

We do not offer refunds on *Services Rendered in a return instance. 
*Services rendered include anything related to shipping and/or Installation (e.g. Freight, Chicagloland Delivery, or Curbside Drop Offs)

To avoid any financial loss, we recommend exploring our Exchange Policy instead of a Return.**

Exchange Policy

Important First Note:
There are no exchanges on Freight Shipments outside of Chicagoland.  (eg. You live in Washington and want an exchange on elliptical x, this will not happen)  If this is your situation and you have a technnical issue we will first look at the warranty you selected (printed in your invoice), then get you service using our technician database (by zip code) and cover what the warranty states, again, per your selection. If you are in Chicagoland (30 mile Radius from Downers Grove, IL this paragraph does not apply to you, go to "Chicagoland Only".

Chicagoland Only: 
We offer ONE free exchange, also referred to as a "swap out", per transaction.  That means if you have an issue or want to change product for any reason, we will provide this service to you complimentary using the same shipping medium selected  at checkout (eg curbside, install, or local pickup)
After the one free exchange is utilized and you have another issue(s) with exchanged product we will recruit the warranty implemented on your purchase.* From that point there wil be no more swap outs, just servicing the machine you have under the warranty parameters of the transaction**

**The Exception for Returns and Exchanges are "as is" warranty selections.

View What You Selected in Your Order

Warranty: As Is

"As is" means Fitness Parts Repair LLC DBA as Hydra Fitness Exchange is not liable for any repairs or service after the machine leaves the warehouse.  If service is required and you need help with the repair we can provide you with a Fitness Technician that can be hired for the repair, expenses paid by you the owner of the machine, not Fitness Parts Repair LLC DBA as Hydra Fitness Exchange  - Technician Link - https://www.hydrafitnessexchange.com/technicians
If only parts are required, you can search our database Here..  https://www.hydrafitnessexchange.com/

Warranty: 15 Days From Receipt (Delivery)

"15 Day Guarantee" means Fitness Parts Repair LLC DBA as Hydra Fitness Exchange is liable for any repairs or service (Including parts and labor) after the machine is received by you at our warehouse or after the delivery date.  For cost efficiency, we reserve the right to use used parts in the event we need to repair your machine up to the standard/condition that lead you to the original purchase.   If the item cannot be repaired or repaired at a reasonable cost we reserve the right to offer you a "like" product exchange.  A "like" machine will be a machine similar in quality and price.  If you decide to return the machine, for any reason, you will receive a full refund on the product, LESS ANY AND ALL LABOR EXPENSES  that relate to the original delivery and the pickup of the rejected item.  Under no circumstance will we "absorb" these labor expenses on a return with no exchange.

If service is required and you need help with the repair we can provide you with a Fitness Technician that can be hired for the repair, expenses paid by you the owner of the machine, not Fitness Parts Repair LLC DBA as Hydra Fitness Exchange  - Technician Link - https://www.hydrafitnessexchange.com/technicians
If only parts are required, you can search our database Here..  https://www.hydrafitnessexchange.com/

Warranty: 1 Year Parts & Labor

Upon receipt of the fitness machine you will have  100% Parts and Labor Cover through our 15 Day Guarantee. "15 Day Guarantee" means Fitness Parts Repair LLC DBA as Hydra Fitness Exchange is liable for any repairs or service (Including parts and labor) after the machine is received by you at our warehouse or after the delivery date.  For cost efficiency, we reserve the right to use used parts in the event we need to repair your machine up to the standard/condition that lead you to the original purchase.   If the item cannot be repaired or repaired at a reasonable cost we reserve the right to offer you a "like" product exchange.  A "like" machine will be a machine similar in quality and price.  If you decide to return the machine, for any reason, you will receive a full refund on the product, LESS ANY AND ALL LABOR EXPENSES  that relate to the original delivery and the pickup of the rejected item.  Under no circumstance will we "absorb" these labor expenses on a return with no exchange.

After 15 days and until 1 year after the date of receipt (Delivery or otherwise), parts and labor coverage continues with an $50 copay.  This means, if you require service we will cover ALL Trip charges, Hourly Rates, and Part Expenses**  after you pay the $50 Copay.  
Why the copay?  We've had customers abuse service requests in the past, calling out techs for little clicks and ticks, we absorbed Trip charge and labor expenses that equated to on average $185 per visit.  The $50 copay PER service request, tells us how serious the problem is with only a fractiona financial commitment on your part..

** We reserve the right to use used parts for cost efficiency purposes

Warranty: 2 Years Parts & Labor

Upon receipt of the fitness machine you will have  100% Parts and Labor Cover through our 15 Day Guarantee. "15 Day Guarantee" means Fitness Parts Repair LLC DBA as Hydra Fitness Exchange is liable for any repairs or service (Including parts and labor) after the machine is received by you at our warehouse or after the delivery date.  For cost efficiency, we reserve the right to use used parts in the event we need to repair your machine up to the standard/condition that lead you to the original purchase.   If the item cannot be repaired or repaired at a reasonable cost we reserve the right to offer you a "like" product exchange.  A "like" machine will be a machine similar in quality and price.  If you decide to return the machine, for any reason, you will receive a full refund on the product, LESS ANY AND ALL LABOR EXPENSES  that relate to the original delivery and the pickup of the rejected item.  Under no circumstance will we "absorb" these labor expenses on a return with no exchange.

After 15 days and until 2 year after the date of receipt (Delivery or otherwise), parts and labor coverage continues with an $50 copay.  This means, if you require service we will cover ALL Trip charges, Hourly Rates, and Part Expenses**  after you pay the $50 Copay.  
Why the copay?  We've had customers abuse service requests in the past, calling out techs for little clicks and ticks, we absorbed Trip charge and labor expenses that equated to on average $185 per visit.  The $50 copay PER service request, tells us how serious the problem is with only a fractiona financial commitment on your part..

** We reserve the right to use used parts for cost efficiency purposes